He has the enthusiasm and big plan to boost broadband usage in Malaysia.
Problem is, other then struggling with educating narrow-band user to switch to broadband and low computer ownership in the country, there are more problems with tele-communication infrastructure, and the lack of expertise and competency in TMnet organisation itself.
Here is just another example of a classic customer support you can get from TMnet.
I was requested by two friends to assist them in signing up with Sreamyx towards the deadline of the recent 'TMnet Member Get Member' programe. I gracefully went on to the TMnet website to do the registration for them. However, after passing through a few screens successfully, on the very last screen to confirm the registration details, an obvious flaw in the MIPS java program caused an error and thrown out the below error message:
I called the customer support through the 1-300-number and sent an email to custcare@tm.net.my on 30/12/2005. The helpdesk simply cannot do anything, and there is no response to the email, although it was a working day.
A reply from TMnet was finally arrived on 3/1/2006 (as Quoted below).
And the reply is as good as none, of course.
Dear Sir/Madam,
Thank you for your e-mail to TMNet. Firstly, we would like to apologise for the late reply.
Sir/Madam, referring to your e-mail, we would like to inform you that the promotion is no longer available. However, we would like to advise you to refer to any TMpoint or Clickers nearest to you for assistance.
You are able to search the nearest Outlets at our website as follows:
http://www.tm.net.my/html/pstreamyx_where.cfm
Should you require any further assistance or would like to submit any enquiry/feedback, kindly visit www.tm.net.my and click on Customer Support.
Sir/Madam, we thank you for taking the time to write to us and look forward to serve you better.
Regards,
[Name snipped]
Customer Care Support,
TMNet Sdn. Bhd.
Website: www.tm.net.my
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